Important Announcement

Welcome to Primrose Healthcare Services

We make a Difference in your lives

Primrose Healthcare Services is a Domiciliary care service operating in the Surrey area. We provide regulated services to people in their own homes,
whilst promoting independence, dignity and respect. At Primrose we provide practical help and support people in their own homes who because
of frailty, disability or illness require assistance. We assist them to remain in their own homes, close to their families and the people they love.
We provide Safe, Caring, Effective, Responsive and Well Led service.

Hope these will welcome you

Client’s Words

“Thank you all so much for all the support you gave to my father, you provided a excellent service, the staff were kind and caring at what was difficult time for the family – The carers are very tidy”

Thank you for your help and understanding. Dads needs have changed this year and we appreciate the way that you have accommodated this as his dementia has affected him and his mood.

All carers who have visited me have been very helpful and polite and I have built a great rapport with all of them. We have had great fun and laughter together

Everyone is doing a good job, I would like to thank the care workers as I suffer from silent disability and all the help is a good help

Carers are polite and friendly

We have a good group of carers always helpful.

I couldn’t manage on my own, they also provide a bit of company for me

They are really very good carers. They do anything I ask; nothing is too much for them.

Carers seem quite experienced and confident in what they do.”

Staff stay as long as I need them.

We offer skilled care to enable people supported by us to achieve their optimum state of health and well-being.
We Treat all people supported by us and all people who work here with respect always.
We uphold the human and citizenship rights of all who work and visit here and of all Service Users.
We support individual choice and personal decision-making as the right of all Service Users.
We Respect and encourage the right of independence of all Service Users.

We recognize the individual uniqueness of Service Users, staff and visitors, and treat them with dignity and respect always.
We respect individual requirement for privacy always and treat all information relating to individuals in a confidential manner.
We recognize the individual need for personal fulfilment and offer individualized programmes of meaningful activity to satisfy the need of Service Users and staff.
We support staff through training and supervision to enable them to provide high quality care
We Improve systems and processes using feedback from the people who use the service to improve the quality of care